Refund policy

DELIVERY

UK: Free insured delivery
Europe: Insured £75
Rest of the World: Insured £75

Sorry, we do not deliver to the following countries: Israel, Turkey, Brazil, Cambodia, Indonesia, Georgia, India, Pakistan, Lithuania, Russian Federation, Africa, PO Box

RETURNS

If you are not pleased with your Jewels UK London purchase, simply contact us by email or phone within 14 days of delivery of your item to arrange for its return and a refund of the purchase price.

If a ring has been resized free of charge, £60 (cost of resizing it) will be deducted from the refund.

The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop’s tags and identifying marks intact.

We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.

After we have verified the returned item is as originally sent, we will issue a full refund.